RETURN & REFUND POLICY

Refund Policy

Thank you for shopping at [HANDY CLOTHES]. We want to ensure that you have a smooth and satisfactory experience with your thrift clothing purchases. Please read our refund policy carefully to understand your rights and options.

  1. Eligibility for Refunds:
    • We accept refund requests within [5] days from the date of delivery.
    • To be eligible for a refund, the item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.
    • Items that are non-refundable include [list any specific items that cannot be refunded, such as undergarments or personal hygiene products].
  2. Refund Process:
    • To initiate a refund request, please contact our customer support team at [provide contact information] within the specified timeframe.
    • Please provide your order number, a detailed description of the issue, and any relevant supporting evidence (e.g., photos) to expedite the process.
    • Our team will review your request and respond within [10-15] business days with further instructions.
    • Once your refund is approved, you will receive the refund through the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
  3. Return Shipping:
    • If the reason for the refund is due to an error on our part (e.g., wrong item shipped, damaged item), we will provide a prepaid return label. You can use this label to return the item(s) to us free of charge.
    • If the reason for the refund is a change of mind or sizing issue, you will be responsible for the return shipping costs.
  4. Non-Refundable Items:
    • Certain items are non-refundable, including but not limited to [list specific items that cannot be refunded].
    • We reserve the right to determine the eligibility of items for refund on a case-by-case basis.

Please note that this refund policy applies only to purchases made directly through [Your Website Name]. If you purchased our thrift clothes from a third-party platform or retail store, please refer to their respective refund policies.

We strive to provide accurate product descriptions and images to ensure a transparent shopping experience. However, please be aware that due to the nature of thrifted clothing, minor variations in color, texture, and condition may occur. We do our best to accurately represent each item and disclose any notable flaws or imperfections in the product description.

If you have any further questions or concerns about our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing [HANDY CLOTHES] for your thrift clothing needs!

The [HANDY CLOTHES] Team.

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